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    The survey won't accept my security code. What can I do?As you are probably aware surveys are provided by 3rd party survey partners (SP) and are not written, collated or organised by Vivatic. Each of these SPs have sophisticated technology systems and hosting to ensure surveys are available 99.9% of the time. It would appear likely that one of the following issues occurred resulting in your issue: 1. Too long a time elapsed between loading the page and filling in the code. Usually you only have a few minutes in which to enter the code before it expires. Please ensure you are prompt. 2. You entered the code incorrectly. These codes can be notoriously difficult to read and sometimes they are entered incorrectly. If you are having trouble please consult another person or refresh the page to get a different code that might be easier to read. 3. Your browser maybe blocking the code. Please ensure you are not blocking cookies in your browser. If you are unsure of this please try with a different browser. If the previous steps did not help we suggest you: 1. Close all your browser windows. 2. Open a new browser session. 3. Click on the link in Vivatic again. We work hard with the SPs to ensure they provide a good service but minor situations do happen. We encourage you to continue to try all of our SPs as they continue to improve the quality of their service.

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