Why do I need to verify my PayPal account?

Why do I need to verify my PayPal account?

We make hundreds of PayPal payments to members every month but unfortunately some users' PayPal addresses are entered incorrectly and we are unable to process the payments in bulk as these errors cause failures.

To help speed up the our payment processing system and reduce errors we are asking members to login via PayPal. By doing this we can guarantee you have a valid PayPal address and therefore you are paid accurately and on time.

The data we collect conforms to all our usually data privacy rules.

FAQ - Surveys

How many surveys can I complete each day?

The number depends upon the number of surveys available from our survey partners. In general each survey partner will have at least one survey each week and often this number is up to 10. You can only complete each survey once and your account will be credited on the completion of each.

The survey company says my responses failed "quality control". What can I do?

As you are probably aware surveys are provided by 3rd party survey partners (SP) and are not written, collated or organised by Vivatic. Each of these SPs provide sophisticated technology (over 10 checks) to ensure all the responses they receive are individual and accurate. In some cases they provide test questions that check that responses to slightly differently worded questions are answered the same.

It is likely that a question like this caught you out or it is possible that the SP set up the survey incorrectly until they were notified.

I’m afraid we are unable to comment on individual SP’s surveys (which change daily) and the questions they ask as well as compensate members for surveys that have not been marked as completed by the SP.

We work hard with the SPs to ensure they provide a good service but minor situations do happen. We encourage you to continue to try all of our SPs as they continue to improve the quality of their service.

If you would like us to investigate this issue further please submit a request here.

The survey crashed as I was doing it. Can I retake it?

As you are probably aware surveys are provided by 3rd party survey partners (SP) and are not written, collated or organised by Vivatic. Each of these SPs have sophisticated technology systems and hosting to ensure surveys are available 99.9% of the time. Unfortunately these break down sometimes and errors occur that we have no control over. You will probably be unable to retake it as the SP will have already flagged your attempt.

It is likely that an issue with the SP’s software or survey set up caused this issue.

We understand how frustrating this is for you but we are afraid we aren't generally able to compensate members for surveys that have not been marked as completed by the SP. We have hundreds or thousands of people attempting these surveys and without the SP’s completion statistics we are unable to verify who completed them.

We work hard with the SPs to ensure they provide a good service but minor situations do happen. We encourage you to continue to try all of our SPs as they continue to improve the quality of their service.

If you would like us to investigate this issue further please submit a request here.

I can't get any surveys. Why not?

As you are probably aware surveys are provided by 3rd party survey partners (SP) and are not written, collated or organised by Vivatic.

Issues around no surveys being available can usually be attributed to one of the following:

1. The SP are completing changes to their system so Vivatic has removed them from the list (http://www.vivatic.com/jobs/surveys) until they are back up and running
2. The Quota is filled. Many SP have quotas for each survey based on age, demographics and location. It is possible that during the taking of a survey these quotas become filled and on submission you are told you don’t qualify. We understand how this might be frustrating and we work with the SPs to ensure they are as transparent as possible.
3. You have already taken all the surveys from this SP.
4. The SP does not have any surveys available or they have recently closed the survey.

I’m afraid we are unable to comment on individual SP’s surveys (which change daily) and the questions they ask as well as compensate members for surveys that have not been marked as completed by the SP.

We work hard with the SPs to ensure they provide a good service. We encourage you to continue to try all of our SPs as they continue to improve the quality of their service.

The survey is not accepting my postcode/zip. What shall I do?

Surveys taken through Vivatic are for UK or US residents only. When completing surveys please ensure you supply a valid postcode/zip for these countries.

Registration is open to people from any country. Our jobs can be completed by anyone.

The survey won't accept my security code. What can I do?

As you are probably aware surveys are provided by 3rd party survey partners (SP) and are not written, collated or organised by Vivatic. Each of these SPs have sophisticated technology systems and hosting to ensure surveys are available 99.9% of the time.

It would appear likely that one of the following issues occurred resulting in your issue:

1. Too long a time elapsed between loading the page and filling in the code. Usually you only have a few minutes in which to enter the code before it expires. Please ensure you are prompt.

2. You entered the code incorrectly. These codes can be notoriously difficult to read and sometimes they are entered incorrectly. If you are having trouble please consult another person or refresh the page to get a different code that might be easier to read.

3. Your browser maybe blocking the code. Please ensure you are not blocking cookies in your browser. If you are unsure of this please try with a different browser.

If the previous steps did not help we suggest you:
1. Close all your browser windows.
2. Open a new browser session.
3. Click on the link in Vivatic again.

We work hard with the SPs to ensure they provide a good service but minor situations do happen. We encourage you to continue to try all of our SPs as they continue to improve the quality of their service.

No surveys seem to be available to me. What can I do?

As you are probably aware surveys are provided by 3rd party survey partners (SP) and are not written, collated or organised by Vivatic.

Issues around no surveys being available can usually be attributed to one of the following:

1. The SP are completing changes to their system so Vivatic has removed them from the list (http://www.vivatic.com/jobs/surveys) until they are back up and running
2. The Quota is filled. Many SP have quotas for each survey based on age, demographics and location. It is possible that during the taking of a survey these quotas become filled and on submission you are told you don’t qualify. We understand how this might be frustrating and we work with the SPs to ensure they are as transparent as possible.
3. You have already taken all the surveys from this SP.
4. The SP does not have any surveys available or they have recently closed the survey.

I’m afraid we are unable to comment on individual SP’s surveys (which change daily) and the questions they ask as well as compensate members for surveys that have not been marked as completed by the SP.

We work hard with the SPs to ensure they provide a good service. We encourage you to continue to try all of our SPs as they continue to improve the quality of their service.

When is the best time for a survey?

The best time of the week is Wednesday evening, Friday evening and Saturday. During these times survey partners often run omnibus surveys available to everyone.

Outside of these times projects vary in number, volume and required demographics although surveys should be available most of the time from one of our partners.

Many surveys ask for personal information. Why?

Surveys are collated by 3rd party survey companies and we have no control over them.

In some instances companies will ask questions about your gender, age, employment status, contact details and salary. These are often asked for control reasons and to ensure they fill up their quotas. It is usually collated/rolled up and not used to identify people.

Some or all of these questions are often not asked but surveys change daily we can't guarantee which surveys this applies to.

If the survey partner is planning to use any of this information to contact you they will ALWAYS ask your permission. You always have the opportunity to decline.

We take your privacy seriously so please look at our privacy policy if you have any questions.

FAQ - Jobs

Why do I need to claim a job?

Our publishers have a predefined number of articles or responses they want completed/submitted. To enable us to track this and ensure we don't waste yours and their time we ask you to claim a job before working on it.

My work was rejected, what can I do?

An Employer may reject your work if they believe the answer is wrong, the job was not completed correctly, the content was plagiarised or that the instructions were not followed. Usually an Employer will contact you and ask for a revision first.

Once the work has been submitted and rated it can't be done again, unless the Employer asks for revisions.

Please ensure your work is done to the highest level as ratings can't be reverted afterwards.

How do I work on a Job?

Before starting work on a Job you must "Claim" the job. This is to ensure that two people do not work on the same Job at the same time, we are not going over the quota for the number of responses required for this Job and it gives the Employer knowledge that people are working on their Jobs.

Once claimed, go to "Claimed Jobs" and you can "begin work". Just follow the instructions on the screen and complete the tasks outlined there.

Once completed you should Submit the job for review by the Employer and wait for their feedback.

What is my rating and how can I improve this?

Work ratings are calculated from your submitted work. Each time a job is submitted and approved it is rated. Your overall rating alters accordingly. The higher your rating the more jobs will become available to you.

The only way to improve your rating is to submit more work which is rated highly (4 or 5).

If your rating falls below a level where work is available (about 3.5) then please be patient and wait for work matching your rating to become available.

I've been waiting some time for my work to be approved. How long does it normally take?

We aim to read, edit, request revisions and check for plagiarism for each job done within 7 days of it being submitted. Most are completed within 2-3 days however.

There are no jobs available. Why and how can I access them?

Vivatic’s Jobs
Vivatic hosts many types of jobs including:
• Article writing
• Data entry
• Transcribing Video
• Blog writing

These jobs are predominantly provided by our parent company Marketing VF and currently only available on our UK site.

To determine if a Vivatic member has the necessary skills to complete these we ask them to take a test.

But where is the test?
When we have a sufficient pool of qualified members for the volume of work we have then we remove/disable our tests. This is so the work isn’t spread too thinly amongst our qualified members. If the test is not visible it means that it has been disabled.

When will the test become available again?
This is difficult to predict. When the volume of work increases or the number of active members decreases we enable the test. This usually happens for a period of 24 to 48 hours during which time we usually receive hundreds of submissions.

Can you tell me when the test will become available?
We update members about the writing test via Twitter or Facebook. Please follow @Vivaticjobs and like us at http://www.facebook.com/vivatic to be kept informed.

I’ve done the test but I can’t see the jobs. Why not?
When you complete the test you are scored from 0-5. Each uploaded job has a minimum member score with the higher scoring jobs usually commanding a higher payment and a higher quality of work. If your score falls below the usual range (3.5+) then you may not be able to see the jobs. Each time you submit work it is scored and your overall score adjusted so you must try to keep your quality as high as possible.

What should I do whilst I wait?
We usually have surveys available for you to take here. More surveys are usually available on Wednesday afternoons/evenings or from Friday afternoon until Sunday evening.

Where can I find the writing test?

When we have a sufficient pool of qualified members for the volume of work we have then we remove/disable our tests. This is so the work isn’t spread too thinly amongst our qualified members. If the test is not visible it means that it has been disabled.

When will the test become available again?
This is difficult to predict. When the volume of work increases or the number of active members decreases we enable the test. This usually happens for a period of 24 to 48 hours during which time we usually receive hundreds of submissions.

Can you tell me when the test will become available?
At this time we do not have a notification process for this. Please check back periodically. We are experimenting with informing members via Twitter or Facebook so please follow us at https://twitter.com/vivaticjobs @vivaticjobs and like us at http://www.facebook.com/vivatic.

FAQ - Payments

When will I be paid?

Payments will be made monthly on the last working day of the following month. For example, any payments requested during October will be paid on the last working day of November. Payments are usually made before 12pm on that day.

The minimum payment threshold is £25/$25 and you will be paid in £25/$25 blocks.

How will I be paid?

The following response quotes GBP (£) but is exactly the same for USD ($)

We pay our members through PayPal so you must sign up to this to receive payment. Once you have an account please ensure you have added your PayPal email address to the "PayPal email address" field in your profile. Failure to provide a valid PayPal account email address will mean your payment will not be processed.

Once you have a PayPal address entered you can request payment via your balance page.

We transfer payments on the last working day of each month assuming you have met the minimum payment amount (£25/$25/€25/A$25). Payments are made for requested payments made during the previous month. Payment will be made in blocks of £25/$25 e.g. £25, £50, £75 etc. Any additional balance will remain in your account.

All payments are subject to PayPal's 2% commission fee which is capped at £5.00/$5.00.

Payment examples.

1. You request payment with a balance of £27. You will receive £25 minus 2% of £25 = £24.50
2. You request payment with a balance of £66. You will receive £50 minus 2% of £50 (capped at £5.00) = £49.00
3. You request payment with a balance of £83. You will receive £75 minus 2% of £75 (capped at £5.00) = £73.50
4. You request payment with a balance of £282. You will receive £275 minus 2% of £275 (capped at £5.00) = £270.00

Where can I get a PayPal account from?

At Vivatic we process all payment requests through PayPal. Therefore if you don’t have a PayPal address we will be unable to pay you.

If you do not have a PayPal account then please visit http://www.paypal.com/signup and signup.

You will need an email address and a bank account to set up an account with them.

Once your account has been set up please visit http://www.vivatic.com/you and enter your registered PayPal email address.

After this point you can request payment through Vivatic.

Can I be paid via cheque or bank transfer?

I'm afraid not. At Vivatic we only pay our members through PayPal.

If you haven't already, please sign up to PayPal at http://www.paypal.com/signup

Why am I paid at the end of the following month?

When you request payment we state the date when this payment will be made to you.

This date is the last working day of the following month.

i.e. If you request payment on the 20th of June you will be paid on the last working day of July.

The reason for this is:

1. Before we can pay people we need to get paid by our partners and clients.
2. The amount we pay each month fluctuates so we need to calculate the amount we need to pay and then transfer this into PayPal. This takes up to 10 days.

Why do I need to verify my PayPal account?

We make hundreds of PayPal payments to members every month but unfortunately some users' PayPal addresses are entered incorrectly and we are unable to process the payments in bulk as these errors cause failures.

To help speed up the our payment processing system and reduce errors we are asking members to login via PayPal. By doing this we can guarantee you have a valid PayPal address and therefore you are paid accurately and on time.

The data we collect conforms to all our usually data privacy rules.

I can't validate my PayPal address with Vivatic. What do I do?

Please follow the following steps:

1. Logout of PayPal
2. Login to Vivatic
3. Visit https://uk.vivatic.com/social
4. Click the "Login with PayPal Access" button
5. Follow their steps

FAQ - Account/Registration

How much can I earn?

How much you earn will depend on how much time you want to spend writing articles, answering questions, taking surveys and completing micro jobs.

The reward for completing each of these vary from between £15/$15 to a few pence and vary in time from a few seconds to a few hours.

Completing surveys also entitles you to receive Free samples, Gift vouchers and entry into competitions. Surveys generally last between 5 mins and 30 mins.

My account has been blocked. Why?

It is likely that our fraud team or one of our 3rd party survey providers has discovered fraudulent activity on your account when taking part in surveys and as a result has blocked your account. The fraud will have been verified by our survey partners who will have confirmed the surveys you have claimed to have taken were either:

1. Not completed and you have attempted to hack our tracking system.
2. You completed the surveys multiple times with different details.
3. You completed the survey multiple times from the same computer.
4. You have completed an impossible/unrealistic number of surveys on a given day based on the number of surveys available from that research company.

All pending payments and monies accrued are usually cleared and your account frozen.

Please be aware we take cases of fraud and attempted fraud very seriously and have no hesitation in taking the highest recourse to ensure it doesn’t happen and any monies paid out are returned to us.

I'm having trouble logging in. Can you suggest something?

Issues around logging in can usually be resolved as follows:

1. Go to: http://www.vivatic.com/logout
2. Go to http://www.vivatic.com/user
3. Enter your details. Both fields are case sensitive
4. Click “log in”.
5. You should then see “Logged in as …..” at the top right of the page.
6. If you wish to then change your password then please visit http://www.vivatic.com/you and click on the “Change your password here” link at the top.

If you are not logged in after following the steps above please complete the following steps:

1. Visit http://www.vivatic.com/logout
2. Visit http://www.vivatic.com/user/password
3. Enter your email address and hit ”Email new password”
4. Very important – click on the very long link in the email you receive. If it spans two lines please paste all of it into your browser.
5. If you don’t receive an email please check in your spam mail folder and allow emails from Vivatic.com
6. If you are now logged in visit http://www.vivatic.com/you and click on the “Change your password here” link at the top (do not click on any other links before this) and change your password.
7. If you aren’t logged in you probably have settings in your browser stopping authentication. Please try a different browser.

Please note that the message, when changing your password, stating “The password does not include enough variation to be secure…..” is a guide and not a rule.

I'm not resident in either the UK or USA. Can I still register?

Registration is open to people from any country. Our jobs can be completed by anyone.

Surveys taken through Vivatic are for UK or US residents only. When completing surveys please supply a valid postcode/zip for these countries.

I've logged in and my account balance appears to have been cleared. Why?

As per our Terms and Conditions, when a user does not login and complete an action or job on Vivatic for over 2 months, their account balance is automatically cleared.

Vivatic sends an email to inactive users 1 week before their balance is due to be cleared, encouraging them to login and complete activity to continue earning, but we recommend you login and participate regularly just in case.

To keep your rewards growing and your balance intact you can do any of the following: complete surveys, join panels, take offers and do jobs and tasks.

How do I cancel my account?

If you no longer wish to be part of Vivatic then please visit this page.

Removing your account from Vivatic does not unsubscribe you from any emails you receive from us. To stop the emails please click on the "unsubscribe" link in the next one you receive.

It is free to join?

Yes, Vivatic costs you nothing to join. All the money you earn is yours and you can cash it out once you reach the payment threshold.

The only thing you have to do is ensure you login once every 90 days.

Can more than one person from a household register with Vivatic?

Yes, of course. We welcome members from entire households and families.
Note: Survey companies check your IP address and the computer you use when completing surveys. Multiple visits from the same place but with different data can look like Spam to them so please be careful when completing these.

FAQ - Panels/Partners

I have already signed up to this panel/partner - can I do it again to claim the reward?

No. If you have already signed up to one of agent companies displayed through Vivatic you will not be able to join them again through our system.

They will already have your details on file and this will prevent you from signing up again through Vivatic and claiming any reward offered by the partner company.